We Offer Next Working Day Delivery of our 20000 office products. B2B 

 

Delivery Cost: 

Delivery is free of charge for all orders totalling £30 (ex VAT) and over.

Orders less than £30 (ex VAT) are covered by a small fee of £7.99 to cover costs.

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Same Day Deliveries are £15 & only available to customers in London

 

We do our upmost to ensure 24 hour delivery for all orders placed before 5:00pm, however if an item is out of stock we will advise you of the anticipated delivery date. If an item is temporarily out of stock and goes on back-order we will always pay you the courtesy of a telephone call advising you of the delivery date.
 

 

Please note that we deliver only to the UK mainland. We are unable to deliver to PO Box numbers - a signature of receipt is required on all deliveries.

 

Delivery schedule

 

  • For next working day delivery please place your on-line order before 5:00pm.
  • Orders placed on Friday before 5.00pm will be delivered the following Monday, excluding bank holidays.
  • Orders placed after 5:00pm on Friday will be processed on Monday for delivery on Tuesday. Only goods that are in stock can be delivered the next working day so please check item details to see if it's in stock or when it's due in.

 

Signing for your goods

 

We require a signature for all deliveries so please ensure someone is available. If no-one is available our carrier will leave a card advising that the order have been taken back to the depot and delivery will be attempted again. After two failed attempts the goods will be returned to our warehouse. If this occurs any carriage charge that has been paid will not be refunded. If the goods are requested to be despatched again, a further delivery charge will be made and payment must be received before the goods are despatched.

 

Furniture & Secure Storage Boxes (Safes)

 

Our carrier is insured to deliver office furniture items to the ground floor only so you will need to arrange for transportation of the goods yourself to any other floor. Safes are very heavy so delivery is dependent upon the access to the building. There may be an additional charge if access is difficult but there is no need to worry as we will ask you some access questions when you purchase a safe.

 

Product Returns

 

With LBS returns are hassle free. It is important that you don’t post or carrier any office products back to us without obtaining a returns number as this will not only delay the process but may also result in you not receiving a credit that you may otherwise be entitled to.

 

Returns Policy

 

Shortages must be reported within 24 hours of delivery.

Miss-picks must be reported within 48 hours of delivery.

Damages must be reported within 48 hours.

Requests to return no longer required items will be accepted up to 5 days from date of delivery

 

For products that are no longer required (Within 10 days)

 

If you have ordered the wrong goods or changed your mind about a product within 10 days of purchase, you are entitiled to a full refund. You must take reasonable care of the goods until they are returned to us.

In particular this means you will:

Not open the shrink-wrap or blister pack or break any manufacturer's seal

Not load any included software onto PCs or Laptops

Return in good condition in its original packaging

 

Please note that the cost of returning items is the responsibility of the customer.

 

If you change your mind after 10 Days

 

If you wish to return goods after 10 days of receipt, you may still do so and have the value of the returned items transferred towards replacement goods. All goods must be unopened and in their original packaging.

 

Please note that we will accept goods back under these conditions, up to a maximum of one calender month from date of ordering and there will also be a 20% re-stocking fee.

 

 

Business Machine's

 

If a business machine that you have purchased is faulty you will need to contact the manufacturer directly. Please check your warranty that was delivered with the machine for this information. If in doubt please contact the customer service team who will be able to advise you. Please ensure that you have the make, model, serial number and purchase date to hand when calling either the customer services team or the manufacturer. The serial number can be located on either the bar code label on the side of your box or on the side of the machine. All replacements are subject to the terms and conditions of the manufacturer's warranty.

 

Returns exceptions

 

Due to health & safety and hygiene reasons we're unable to take back any food or drink items, biscuits, coffee and water, etc. This list is not exhaustive. Anything outsourced is also non-returnable.

 

Office Furniture is manufactured to order and cannot be returned once ordered, except for instances of defectiveness.

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